Refund Policy
Fourteen days
You have 14 days from the day you buy an app directly from allcounter to ask for a refund. You do not need to give a reason, and you do not need to explain what went wrong.
Digital goods and your EU rights
EU consumer rules let a seller ask you to waive your 14-day right of withdrawal when a download starts immediately, and many sellers of digital goods do exactly that. allcounter does not. You get the full fourteen days whether or not you have already downloaded and used the app.
What is not covered
This policy covers apps bought directly from allcounter. Apps bought through the Mac App Store are refunded by Apple under Apple’s own policy, and allcounter cannot process those refunds. The App Store edition is listed on the SPD-SX Editor page.
How to ask
Direct purchasing is not open yet, so there is nothing to refund at the moment. When it opens, every receipt carries a direct refund link, and using that link is the fastest way.
If the link does not work for you, open an issue on the support tracker for your app: SPD-SX Editor issues or Logic Plugin Organizer issues. These trackers are public, so do not put card numbers, receipts or any other payment details in an issue.
Timing
Approved refunds go back to the payment method you used. How long the money takes to appear is decided by your bank or card issuer, so this page does not promise a number of days it cannot control.